For independent estate agency owners
Win more instructions from the valuation enquiries you already get
No more voicemails at 7pm. No more valuation leads going cold by morning. We answer every enquiry in under 60 seconds, book the valuation into your diary and follow up until the vendor instructs. Done for you, inside the CRM you already use.
Free. No contract. We test your branch overnight and show you exactly where enquiries go cold.
Video placeholder · 30–60 seconds
Founder explains the audit, or a screen recording: a 7:14pm call going to voicemail, then an anonymised sample scorecard.
What the industry data says
- 94.1%
- of calls to agencies between 6pm and 9pm went unanswered, in one study of 3,047 numbers.Source: InStep AI
- 85.7%
- of sales are made by the first agent instructed.Source: TwentyEA
- 27–43%
- of enquiries arrive outside office hours.Sources: InStep AI, LightWork AI
Your next instruction rings at 7:14pm. Who answers?
The old way: spend more on Rightmove, buy more leads, and call back in the morning. By then the vendor has booked the agent who answered.
We fix what happens after the enquiry arrives: an instant response, a booked valuation, a same-day proposal and 12 months of follow-up. You win more of the leads you’re already paying for.
What your audit shows you
A clear, honest picture of where enquiries go cold
Within 48 hours, with your consent, we make one after-hours call, two competitor calls and one form enquiry. Then we walk you through the results on a 30-minute call.
- Red, amber or green for every stage
- A timeline of exactly what happened
- How you compare with two local competitors
- An estimate of the fees at stake
Ariel Oyinlade, Founder
I’ve spent my career designing CRM and automation systems for UK businesses. I built Instructwell after seeing how many valuation enquiries good agencies lose simply because nobody answers in time.
Branch audit scorecard
Sample · Anonymised · Illustrative- After-hours call
- Rang 7:14pm · voicemail, no callback until 9:42am
- Web enquiry form
- Auto-reply only · personal reply after 14 hrs
- Valuation offered
- No slot offered on first contact
- Follow-up
- One follow-up email within 3 days
Timeline of what happened
- 19:14Test call → voicemail
- 19:21Form enquiry sent
- 09:42First human callback (next day)
Competitor comparison
Your branch: 14 hrs 28 min
Competitor A: 3 min · Competitor B: 2 hrs 10 min
Estimated lost fees
£X,XXX a year
Illustrative example only. Your figure is calculated from your own audit.
How it works
Three steps. About 48 hours.
Book a call in 2 minutes
Pick a time for your 30-minute results call. We only ask for your agency name and number of branches.
We test your branch overnight
With your consent: one after-hours call, two competitor calls and one form enquiry. We never book a real valuation slot.
See your results on a 30-minute call
We take you through your scorecard. If it's not a fit, you keep the report.
Our guarantee
“If we don’t respond to 95% of your enquiries within 60 seconds, you don’t pay that month.”
Conversion guarantee · placeholder
Insert the conversion guarantee here, worded exactly as in the client contract.
Full terms are set out in your client agreement.
Questions
Before you book
Is the audit really free?
Yes. It's free, with no obligation and no contract.
Will my team know?
Only you. We use a test enquiry and never book a real valuation slot.
Do I have to change CRM?
No. It works with Alto, Reapit, Street, Jupix and others.
Will AI put vendors off?
It answers and books, then hands over to your team. Callers can be told it's an assistant.
What happens on the call?
We show you your results. If it's not a fit, you keep the report.
Book your call
Book your free branch audit
It takes under a minute. We already have your details from your enquiry, so we only ask two quick questions.
- Free, no obligation and no contract
- You get a confirmation email with a calendar invite
- Reschedule or cancel any time from the link in your email
Results calls are 30 minutes and start from tomorrow, so your overnight audit can run first. Times are shown in UK time.
We use your details to arrange this call and send reminders about it. See our privacy policy.